Before you begin to browse our online catalog, we would appreciate it if you would take a few moments to review our terms of business & online store policies. A few moments now may help to prevent misunderstandings in the future.
Corrections / Errors / Omissions
Prices subject to change at anytime. We reserve the right to correct pricing errors, correct typos, errors and omissions within this site. We reserve the right to limit quantities
No minimum purchase required. Shipments made to Wisconsin residents will be charged the sales tax rate according to which county their order is being shipped to.
If you have a Wisconsin resellers permit, and the items you are purchasing will be resold, we are able to exempt you from sales tax provided we have a current valid copy of your sellers permit on file.
Payment - We accept Visa, Mastercard and Discover.
Pricing & Discounts - All prices are subject to change without notice. Prices on items listed on our website reflect the best possible pricing. Items which are available at quantity pricing levels are clearly marked on the individual item page. No other discounts apply.
Important Note: Prices reflected on our website apply only to sales made thru the webstore. Prices reflected in our showroom apply only to sales made in the showroom. We do not make adjustments between the two stores in event of pricing differences or package quantities
Backorders - If an item is out of stock when your order is filled, the item will be canceled from the order & you will need to re-order at a later date. If we anticipate an item to return to stock within a few days when processing your order, we may hold your order in certain cases so we may ship your order complete. In the event we do accept a backorder, please be advised that a separate shipping charge will apply.
Substitutions - We do not automatically substitute merchandise if we are out of stock of an item. If we have a similar item, we occasionally will contact you to see if you would like to ship the similar item or if you would rather have the item cancelled from the order so you can re-order it at a later date.
Shipping - Please allow three to five days for your order to leave our facility. We process orders in numerical order and do not offer express order processing. We do not usually ship orders the same day that they are placed. At this time, we ship all orders via USPS Priority Mail with delivery confirmation. We do not offer other shipping options.
USPS Priority Mail - $4.85
Proof of Delivery - We ship all items to USA addresses via USPS Priority Mail with delivery confirmation. Proof of delivery as supplied by the United States Postal Service shall serve as completion of our obligation that the merchandise was successfully delivered to the customer. No claims will be accepted in instances where there is positive proof of delivery by the postal service.
International Orders - We do not ship to addresses outside the USA
We want you to be happy with your purchase & realize that when making purchases online, viewing an item on-line is sometimes different than viewing it in-person.
Please help us to manage these returns better by following the guidelines we've established.
Email us prior to returning any merchandise. Send us an email at:firstname.lastname@example.org
Our return policy pertains to purchases made thru our website only. Sorry, no returns on items which are purchased at trade shows or from our showroom unless defective.
Returns on purchases through our website must be postmarked within 10 days of delivery of goods.
Items being returned must be in 100% resalable condition unless defective.
Costs for postage of the original order & return postage is covered by the customer & is non-refundable.
We do not accept returns on chain
All returns will be subject to a 15% restocking fee. Consideration is given to items which can be returned to stock quickly & easily.
Refunds on returns can only be applied to the same credit card which was used for the initial purchase.
Send your return to us at:
18915 W. Capitol Drive
Brookfield, WI 53045
We don't believe in creating inflated prices on our products in order to offer great savings discounts of 25%-75% off retail, rather, we strive to offer you the best price on our products all of the time. The price you will find listed for products on our site reflects the best possible price, no further discounts are available.
Knowing this, please realize that it would be impossible to always have the best price on everything all of the time, but we will try hard to have a fair & competitive price on our products.
Important Information on Bead & Component Finishes
Please do your own testing. Bead & component finishes are NOT warranted against wear and durability due to the various uses and exposure they may be subjected to.
Thank you for taking the time to get familiar with our terms of business, we hope you enjoy our selection and find your shopping experience both fun & enjoyable.
By registering on our website you agree to be added to our mailing list. You may unsubscribe from our list at anytime by following the unsubscribe directions in our emails or by contacting us.
We respect your privacy and will NEVER, under any circumstances, sell or rent your personal information, including, but not limited to, name, address, email and phone number.